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To make an exchange or refund:
The general conditions regulate the retail of products present on this website owned by MMCL LLC(hereinafter MMCL) whose registered office address is ES Collection Dallas, 3926 Cedar Springs Rd, Dallas TX 75219 Tel: +1 214 599 8830 and email address contact is firstname.lastname@example.org
Office hours: Monday to Friday, 10:00 am - 10 pm.
The retail of products is understood as being conducted from our head office and purchasing via this website constitutes to the acceptance of the general conditions.
1º SHIPPING POLICY
Products purchased through our web shop will be sent to the delivery address indicated by the user once payment has been checked, the maximum delivery time is 1 month.
MMCL's delivery service is carried out in collaboration with various top market logistics operators. Orders will not be processed where PO boxes, hotels or where other non permanent addresses are given.
2º RETURN POLICY
All returns MUST have an approved RMA. To receive an RMA use the customer service contact form. Any items received without an RMA will not be processed and any return fees will be required to be paid by customer.
If you need to return a damaged, defective or incorrectly shipped product, we will absorb the shipping and collection costs. Shipping fees incurred by the customer will be refunded once product is received and meets all requirements for refunds.
HOT DEALS items are non returnable and non refundable. No Exchanges no Refunds.
MMCL will check all damaged, incorrect or defective products which are returned. If we do not consider that the product returned has a defect, is damaged or is incorrect, we reserve the right of billing you again as well as with any associated cost.
The garments need to be in perfect condition with their corresponding label.
Items must be returned in their original packaging to ensure they are adequately protected in transit.
MMCL will not refund for products incorrectly ordered by the customer but will issue a store credit minus 10% restocking fee. Customer is responsible for paying return shipping. Any fees incurred by the merchant due to disputes settled in the merchant's favor will be the responsibility of the customer and deducted from credit amount.
How to proceed with exchange or refund:
You must return or send to us the goods directly, without undue delay, and in any case, no later than within 14 calendar days. The deadline shall be fulfilled if you perform the return of the goods before the period has ended.
*Please clearly indicate the reason for the return or exchange so that we can proceed correctly. If the return is meant for a change of model, clearly indicate the new model and color requested, as well as if it is a change in size, please point out the new desired size.
* For refunds, clearly indicate the bank account number, credit card number or PayPal account so that we can do the refund correctly.
It is important for you to know that different credit, debit or other card issuers follow different processes and terms, operating with different deadlines. Although we will refund immediately (provided that the items returned fulfill the conditions set out below), reimbursement will be processed on your card or paid into your bank account within between three working days and two weeks. We recommend that you track the process of the refund with your card issuing entity.
We accept returns as long as the items are: new and unused, in sellable condition with all tags, with no marks of deodorant or of makeup and within its original packaging. If the items have been worn, they CANNOT be returned for hygienic reasons.
Refunds will be carried out using the original payment method. (Details on how to return your order can be found on the returns page on the customer service section). When returning items on which a discount or offer was applied, the discount or offer will not be applied if it has expired. The items will be returned to Addicted Dallas at your expense. We recommend that you use certified signed for mail and that you keep proof of shipping, since we cannot accept responsibility for items lost in transit.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of the return of these, depending on which condition is met first.
3º RESALE FORBIDDEN
The orders are intended for the personal, non commercial use of our client. It is strictly prohibited to resell any of ES Collection's products without the express written consent of ES Collection. Multiple ES Collection orders which are considered to be commercial quantities will not be accepted.
4º PURCHASING PROCESS
The process of purchasing goods consists of several steps:
- FIRST: You need to have signed up in order to buy goods.
- SECOND: Once you have a login username and password, you can then select your products.
- THIRD: MMCLwill send an email to the user in a maximum time frame of 24 hours, confirming the purchase. A purchase reference number will be assigned and sent within the email , which will also detail product features, price and shipping charges.
- FOURTH: The order confirmation sent by MMCL is not a valid invoice, it is only proof of purchase. You will find the invoice inside your profile or just by sending an email to email@example.com
5º OFFERS AND PROMOTIONS
Please note sales and promotions are not cumulative. You can only make use of one promotion for each order placed. This excludes gift vouchers.
Prices on products listed do NOT include Sales Tax. The total price, including taxes and shipping costs will be visible in the final purchase summary.
We inform you that we do not take responsibility for taxes or import duties which some countries apply to the entry of foreign shipments.
All orders shipped to the Texas will incur an 8.25% Sales Tax.
7º MEANS OF PAYMENT
- Credit Card
Please remember you have available a customer service email address through which we will reply to you promptly.
9º CUSTOMER SERVICE
For any incident or complaint the user may send an email to the following address: firstname.lastname@example.org
10º INTELLECTUAL PROPERTY
The user acknowledges that all elements of the store and of each of the products, including information and materials contained therein, trademarks, structure, selection, arrangement and presentation of content, and computer programs used in connection with them, are protected by intellectual and property rights of DENIER or through third parties, and that the General Conditions do not confer any rights other than those specifically covered thereof in these rights of intellectual property.
MMCL will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access services provided through the website. The user shall maintain under his sole responsibility his/her password in strict and absolute confidentiality, assuming therefore damages or consequences of any kind arising from the breach or disclosure of its secrecy. For security reasons, the password used for access of services linked to the website may be modified at any time by the user. The user agrees to notify MMCL immediately of any unauthorized use of your password or access by unauthorized parties to it.
12º APPLICABLE LAW AND JURISDICTION
These general conditions are governed by Unites States law. Any dispute arising from the interpretation or execution that may arise regarding the validity, interpretation, performance or termination of this contract shall be submitted to the Jurisdiction of the courts of the consumer.